Personal Data Protection
milo88 Players

1. Scope and Application of This Policy

This Privacy Policy is adopted by milo88, an online betting platform operating under international licensing. It applies to all individuals who visit milo88.one, register an account, make a deposit, withdraw funds, play games or use any service provided by milo88.

By using the milo88 platform, you agree to the data processing terms set out in this document. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.

This policy may be updated from time to time. Any significant changes will be communicated to registered players by email or via a notice on the website.

2. Personal Information We Collect

milo88 collects personal information from players through various channels, including during account registration, identity verification, financial transactions and interactions with our support services. The categories of information we collect include:

• Identity information — full name, date of birth, identity card number (MyKad) or passport
• Contact information — email address, mobile phone number and residential address
• Financial information — e-wallet details (Touch 'n Go eWallet, ShopeePay), bank accounts (for FPX and DuitNow), and cryptocurrency wallet addresses (USDT, BTC, ETH)
• Technical information — IP address, device type, operating system, browser and access log data
• Transaction records — deposit history, withdrawals, bets and bonus activity
• Communication records — correspondence with the live chat and email support team

3. How We Use Your Information

Personal information collected is used solely for the purpose of operating the milo88 platform and improving services for players. The purposes of use are as follows:

• Creating and managing registered player accounts
• Verifying player identity in accordance with international licensing requirements
• Processing minimum deposits of RM50 and minimum withdrawals of RM50 accurately
• Managing and processing withdrawals within the standard timeframe of 1 hour
• Handling and resolving 24/7 customer support enquiries
• Sending promotional information, bonuses and important account updates
• Detecting and preventing fraud, money laundering and suspicious activity
• Monitoring compliance with terms and conditions and responsible gambling policies
• Improving platform functionality, interface design and the overall player experience

4. Disclosure of Information to Third Parties

milo88 does not disclose players' personal information to any third party except in the following situations that are legally and operationally justified:

• Payment service providers that process transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency networks — only the information required to complete the transaction is shared
• Technology and cloud computing service providers that support the milo88 platform infrastructure, subject to strict confidentiality agreements
• Regulatory bodies and law enforcement agencies when required by law or a valid court order
• Independent auditors conducting security and compliance audits on behalf of milo88

Every third party that receives milo88 player data is bound by a legally enforceable data protection agreement. milo88 ensures that the same data protection standards are upheld by all our service providers.

5. Data Security and Protective Measures

milo88 implements multiple layers of technical and organisational security to protect players' personal information from unauthorised access, loss, misuse or unlawful disclosure.

• SSL/TLS encryption for all data transmitted between players' devices and milo88 servers
• Password storage using irreversible hashing methods
• Tiered access controls — only authorised staff can access player data according to their role requirements
• Continuous system monitoring to detect unusual activity or intrusion attempts
• Regular security audits by independent parties to ensure the platform infrastructure remains up to date
• An incident response plan in place in the event of any data breach

6. Your Rights as a Data Owner

As a registered milo88 player, you have the following rights regarding your personal information. Requests relating to these rights can be submitted via our support email:

• Right of access — you may request a copy of the personal information we hold about your account
• Right to rectification — you may request correction of any information that is inaccurate or outdated
• Right to erasure — you may request deletion of your account and personal data, subject to applicable legal obligations
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• Right to object to direct marketing — you may stop receiving promotional communications at any time
• Right to data portability — you may request a copy of your data in a machine-readable format

milo88 will respond to player rights requests within a reasonable timeframe. Some requests may be subject to specific conditions or legal requirements that do not permit immediate deletion of all records.

7. Cookies and Tracking Technologies

The milo88.one website uses cookies and equivalent tracking technologies for functional purposes and to improve the player experience. There are several categories of cookies we use:

• Required session cookies — store your login status and session settings while you browse the milo88 platform
• Preference cookies — remember your language choice, display settings and account configuration
• Analytics cookies — collect anonymous data on how players use the platform for product improvement purposes
• Security cookies — help identify suspicious login attempts and fraudulent activity

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the milo88 platform.

8. Cross-Border Data Transfers

As a platform operating under international licensing, milo88 player personal data may be stored or processed on servers located outside Malaysia. In such cases, milo88 ensures that those data transfers are carried out with adequate protection through:

• Use of internationally recognised standard data protection clauses in contracts with service providers
• Selection of service providers that comply with recognised international data security standards
• Ongoing monitoring of data protection compliance by all operational partners

milo88 is committed to ensuring that the same protection standards described in this policy are upheld regardless of the physical location where data is stored.

9. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by milo88, please contact our data protection team. Our support operates 24/7 in Malay and English.

You can reach us via live chat on the milo88 platform, or by email:

For formal complaints relating to data protection, you may also refer to the relevant regulatory body within your jurisdiction.